Set the limit that fits your play today and keep the game on your own terms.
Set My LimitWhy Responsible Gaming Matters Here
Sticking to a budget means treating deposits as an entertainment cost rather than a source of income, and noticing when a session is running longer or costing more than it should. The program exists to support that mindset directly rather than leaving a player to manage it alone, and every tool below is available without a penalty or an explanation required.
Set Gaming LimitsAge Verification and Account Eligibility
Signing up for an account requires a player to be 18 years of age or older, and the information provided about that age has to be accurate. Any account found to belong to someone under that limit has its balance forfeited, so age verification is enforced rather than treated as a formality.
Self-Exclusion From the Tables
A player who needs a break from cash games and tournaments can exclude themselves for any length of time they choose. Once that period begins, there's no way back to the tables until it ends, and even then, the account only reopens after the player contacts Customer Service directly to request it.
Set Self-Exclusion PeriodClosing a Black Chip Poker Account for Good
For a player dealing with a gambling problem who wants to close their account permanently, all deposit options and access are disabled once the request comes in, followed by written confirmation from the player to complete the process. The account isn't disabled until that confirmation has been reviewed, and any remaining balance is paid out once the account has been previously certified. Once an account is closed this way, it won't be reopened under any circumstances.
| Exclusion Type | Applies To | How to Return |
|---|---|---|
| Self-exclusion from the tables | Cash games and tournaments | Contact Customer Service after the period ends |
| Permanent account closure | The account and all real-money play | Account cannot be reopened once closed |
Rules That Apply to Every Request
A few conditions apply across every type of request:
- it has to come from the player's own registered email address;
- it should include the username and, where relevant, the specific time frame being requested;
- a permanent closure removes the player from any open tournaments or tables right away;
- a player with more than one account on the network needs to request closure for each one separately;
- an unclear self-exclusion request, without a defined length, is treated as a permanent closure.
FAQ
Can a self-excluded player create a new account during the exclusion period?
No, any new account discovered during an active exclusion or after a permanent closure is shut down automatically once found.
Does a temporary self-exclusion end automatically once the chosen period is over?
No, the account only reopens after the player contacts Customer Service directly, even once the exclusion period has passed.
What should be included in a self-exclusion or closure request?
The request should come from the player's registered email and include their username, plus the specific time frame if the request calls for one.
Is a reason required to request a temporary or permanent account closure?
No, a player can request exclusion or closure for any length of time without needing to explain why.
Can more than one account be closed with a single request?
No, each account on the network needs its own separate closure request, even if they belong to the same player.